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About Eve Kit

What is the Eve Kit Service?

The Eve Kit Service is a way for people with vaginas to screen at home for HPV, which may cause cervical cancer. A separate or combination kit is also available to screen for chlamydia and gonorrhea, two common STIs. Patients use the online ordering and patient intake platform at evekit.com to order a kit. They then collect a sample in the comfort of their own home before sending the kit with the collected sample to a certified clinical laboratory. The Eve Kit Service also connects patients with a physician and allows them to securely access their screening results online.

Who is the Eve Kit Service for?

The Eve Kit Service is intended for people with vaginas who want to be proactive about their sexual health. It is especially beneficial for those that have delayed or avoided screening due to time constraints, awkwardness, wait times or other reasons.

We recognize that not everyone who should be screening for cervical cancer identifies as a woman. Screening is equally important for trans and non-binary individuals.

Where can I purchase an Eve Kit?

Eve Kit can be purchased online at evekit.com as well as at some retailer locations.

If you are a retailer interested in carrying Eve Kit in your store, please contact us at info@eve-medical.com.

Is Eve Kit licensed/certified?

The Eve Kit device is licensed by Health Canada for the use of self-sampling for molecular testing. Eve Medical is an ISO 13485 certified medical device manufacturer. The Eve Kit Service connects patients to ISO 15189 certified laboratories for sample testing.

Health and Screening

HPV Screening
Who Should Screen for HPV and How Often?

Human papillomavirus (HPV) is a virus responsible for 99% of cervical cancers. However, infections are relatively common and don’t always lead to cervical cancer – HPV can often clear on its own, especially in younger people. According to Cancer Care Ontario’s recommendations, HPV testing is most appropriate for people with cervixes who are:

  • Between 25 and 69 years of age
  • Have not had a pap test in the last 3 years

Unless directed by a healthcare practitioner, patients are generally recommended to test once every 3 years. This is because cervical cancer tends to develop slowly, and testing too often may lead to unnecessary and potentially harmful treatment. Regular screening is still recommended for those who have had the HPV vaccination. Learn more about HPV

What is the difference between an HPV and a Pap test?

An HPV test and a Pap test are different types of tests, even through they're both used to screen for the risk of cervical cancer or abnormal cells which may lead to cervical cancer.

HPV is a virus, and certain strains of HPV can lead to cervical cancer (abnormal cells detected by the Pap test). The HPV test will detect whether viral DNA of high risk HPV strains are present in your sample. But it won’t tell you if you have cancer or not. If HPV is present, the next step is usually a Pap test, which will be used to determine whether treatment is required.

In a Pap test, cells are collected directly from the cervix where cervical cancer would develop. A trained professional will look at your cells under a microscope to identify any abnormalities that could indicate pre-cancer or cancer. Sometimes if it’s hard to tell, the sample might be tested for HPV as well to confirm if the virus is present.

HPV testing and Pap tests are different, but they work together to provide information for healthcare providers.

I've been vaccinated for HPV. Do I still need to screen?

Yes! There are several high risk strains of HPV, only some of which are covered by the vaccine. Although the vaccine protects against the most dangerous ones, there is still some risk of developing cervical cancer. Screening is still important, even if you've been vaccinated.

Chlamydia/Gonorrhea Screening
Who Should Screen for chlamydia/gonorrhea and How Often?

Screening for STIs can be a good idea for most people who are sexually active. This is especially true if:

  • You have a new sexual partner
  • You or your partner have had other sexual partners
  • Your sexual partner has an STI, or symptoms of an STI
  • You have had unprotected sex, or the condom broke
  • A former partner has informed you of an infection, or has symptoms
  • You and/or your partner haven’t been screened within the last year
  • You feel that you may be at risk for having an STI for another reason
Can I screen for other STIs besides Chlamydia and Gonorrhea?

We're constantly evaluating new tests and working on new screening solutions. Stay tuned by subscribing to our mailing list!

If you have any suggestions or any specific tests you would like to see us implement, please send us an email at support@eve-medical.com. We would love to hear from you!

Precautions
Does the Eve Kit Service replace a doctor's visit?

The Eve Kit Service is a complement, but not a replacement, for your regular medical care. A wellness visit to your healthcare provider includes a lot of important stuff other than cervical or STI screening! However, if accessing a doctor is difficult for you, or you’ve been putting off screening, the Eve Kit Service can offer you some peace of mind or let you know if you need to book a follow-up appointment.

Is there anyone who should not use the Eve Kit service?

The Eve Kit Service is not recommended for people who:

  • Are pregnant
  • Are not sexually active
  • Are experiencing symptoms (such as genital sores or blisters, burning or pain when urinating, discharge or vaginal bleeding when it’s not your period, or irregular vaginal itching or smells)
  • Are currently receiving treatment for HPV or precancerous lesions

Please seek in-person medical advice in these scenarios.

I'm pregnant. Can I use the Eve Kit service?

The Eve Kit Service is not recommended for people who are pregnant and you should not use it during pregnancy. If you'd still like to order a kit, let us know and we can send it to you when your oven is bunless!

Account/Registration

Registering an Account
How do I register my Eve Kit?

Register your kit online at go.evekit.com. You will need to use the unique icon code provided on the inside of the box.

Before you can finish creating your account, you will need to validate your email address. This is an important security measure to protect your account.

Do I have to create an account?

Yes, because it’s how you access your test results! We believe everyone should have convenient access to their health info, and registration allows us to provide your results in a secure manner.

An account also allows you to access the status of your order, and other features, including connecting with a healthcare provider if required. Lastly, we’re legally required to collect some of the info associated with your account in order to provide the testing that comes with the Eve Kit Service.

Account Settings
How do I edit my account settings?

Login to your account at dash.evekit.com. Select "Your Profile" from the dropdown menu with your username. Edit any one of the fields and then save your changes.

I forgot my password and can't login!

Mo passwords, mo problems, right? Just go to dash.evekit.com and select "Forgot Password?" right under where you would normally login. You'll be asked to enter your email.

Is my information secure?

Yes, The Eve Kit portal is secure and private. We’ve built our system to protect your privacy, and ensure that only those who need it, like your physician, have access.

For more information click here to read our full privacy policy.

I need to delete my account

Sure, no problem, though we're sad to see you go. Send an email from the address associated with your account to support@eve-medical.com and we'll help you to remove your info from the system.

Ordering a Kit

Ordering and Registration
Why can't I get Eve Kit in my country?

The Eve Kit Service is currently only available in Canada. We are working on expanding our services to other countries, but this is a challenging and long process as we work with certifications and regulatory bodies.

Do I need a prescription for the Eve Kit Service?

No. A prescription is not required, but you will be required to enter some additional information when you first sign in to the evekit.com portal. You will be matched with a physician who will oversee your test once your order is placed

Why do I have to answer questions to use the kit?

Before activating your account, we ask you to answer some basic questions to assess whether at-home screening is appropriate for you. This is to ensure your safety and make sure that Eve Kit is the right solution for you. If you are ineligible, please contact us at support@eve-medical.com to arrange a return and refund.

Can I create an account for someone else?

The person doing the test MUST create their own account on Eve Kit. Your test is registered to your account only. This is to ensure privacy and information security. Please do not share an account with multiple people.

How long does it take for my order to arrive?

For standard shipping, we aim to ship your order within 2 business days. You will receive an email notification when your order has been shipped. We typically ship orders through Canada Post and they should arrive between 2 to 4 days of shipping.

If you urgently need your kit and require priority shipping, please select the appropriate expedited shipping option for you when purchasing the kit.

Cost and Reimbursement
Why does the Eve Kit Service cost money?

The Eve Kit Service and home-based screening, along with HPV testing, are not currently covered by provincial health insurance. The Eve Kit Service is considered an uninsured service, and is therefore an out-of-pocket expense. However, the Eve Kit Service will be covered under some elective insurance plans, such as Health Spending Accounts (HSAs).

Please note that free cervical screening and comprehensive STI testing (including tests that can't be done at home!) are available for all Canadians who wish to visit a clinic.

Is the Eve Kit Service covered by insurance?

The Eve Kit Service is not currently covered by provincial health insurance. However, the Eve Kit service might be covered under some private insurance plans, such as Health Spending Accounts (HSAs). For more information, check with your private insurance provider.

Collecting a Sample

When Your Kit Arrives
How do I collect a sample?

We'll include a full set of instructions for collecting your sample inside of your kit. Just read carefully before you collect your sample! See the instructions for use here.

How do I know if I collected a sample correctly?

Eve Kit was designed to be easy to use when collecting samples at home. Instructions for use with additional information and helpful tips will be included with your Eve Kit. Follow these instructions carefully to ensure that you are collecting your sample properly.

If you ever have any questions, you can always contact us at support@eve-medical.com.

Returning Your Sample
How soon do I have to send the sample after I've collected it?

You should try to ship your sample right away! The sooner that it’s received at the lab, the better. You can drop the return box off in any mailbox or Canada post outlet.

Where do I send my sample?

Your kit comes with the lab’s address printed right on the back (postage is included too!). Just make sure to save the box when you open it, and then drop your kit with sample included in the mailbox.

Where is the sample processed?

Your sample will be analyzed at our partner lab, using the same molecular diagnostics tests they use when a sample is collected at the clinic. Our partner lab is an accredited ISO 15189 laboratory.

About Your Results

How do I access my results?

You can access your results securely and privately by logging into your account at dash.evekit.com. After you login, just click on the relevant test to see your results.

You will be notified when your results become available by email. The email sent is a generic notification email and will not include your results for privacy reasons. You will have to check your results by visiting the portal.

How long will my result take to come back?

Your results should take about two weeks, including shipping and lab processing time. If you have not received a notification about your results after two weeks, please contact us at support@eve-medical.com.

How do I check if my results are ready?

You will receive a notification when your results is ready, but you can also check if your results are ready by logging into your Eve Kit account.

Results Follow-up
What if my results come back positive?

We know that this can be stressful, but a positive result often means there's something you can do about it. We'll provide you with information about the result and one of our partner physicians will contact you about next steps and appropriate follow-up.

Can I share my results with my own healthcare provider?

Yes, you can request that your results be sent to your family doctor or healthcare provider after you receive them, by letting us know at support@eve-medical.com.

What happens next if I get a negative result?
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It’s important to keep in mind that no test is perfect or covers everything, so you should continue to be vigilant about your health! Continue monitoring and getting regularly screened!

Privacy

Is my information private?

The Eve Kit portal is secure and private. We’ve built our system to protect your privacy, and ensure that only those who need it, like the healthcare provider we connect you with, have access.

Learn more about our privacy policy.

Miscellaneous

I'd like to write an article or blog post about Eve Kit

That's awesome! Send an email to media@eve-medical.com and we'll be in touch.

I'm interested in partnering with Eve Kit. How can I learn more?t

We work with many types of different partners! Learn more or shoot us an email at info@eve-medical.com

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