NOTICE: The Eve Kit Service is on backorder - we are working on getting back and ready to ship as soon as we can!

Shipping & Returns

Shipping

Who doesn't love free shipping? Any standard Eve Kit Service order you place is shipped free through Canada Post lettermail. We aim to ship your order within 2 business days. Depending on your location, it typically takes 2 to 4 days to arrive after shipping.

If you would like expedited shipping, please select the alternative shipping options at checkout. Additional charges might apply.

We also provide an option for priority return shipping from you to the lab, once you've completed collection of your sample.

Returns / Refunds

Eve Kit Service

We do our best to make sure you are satisfied with the Eve Kit Service experience. If for some reason, you are not satisfied, we accept returns and provide refunds for your purchase within 30 days, as long as the Eve Kit device/HerSwab is unopened and unused. This means that the sealed pouch the Eve Kit device came in remains sealed and unopened.

All returns are subject to a 20% restocking fee.

We are not able to provide returns or refunds for donations.

For any questions about returns/refunds, please contact us at support@eve-medical.com.

Eve Merchandise

As most of the Eve merchandise are custom printed on demand, we are unable to accept returns or provide refunds. If there are any issues with your order, please contact us at support@eve-medical.com.

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